FAQ | Napa River Soap

1. What ingredients do you use in your soaps?

At Napa River Soap & Sundries, we prioritize pure, natural ingredients like shea butter, and essential oils. Our soaps are free from harsh chemicals, ensuring a gentle, nourishing cleanse for your skin. We also source locally whenever possible, keeping our products as fresh and sustainable as possible.
2. Are your products safe for sensitive skin?

Yes! We create our soaps with sensitive skin in mind, using gentle, natural ingredients that cleanse without irritation. If you have specific sensitivities, we recommend checking the ingredient list for each product. You can also contact us if you need recommendations!
How should I care for my soap to make it last longer?

To keep your soap fresh and long-lasting, store it in a dry place between uses. We recommend using a soap dish that allows air to circulate around it. Keeping it dry when not in use will help maintain its shape and extend its life.
Are your soaps safe for children and pets?

Our soaps are made with natural, gentle ingredients, but we always recommend checking for allergies or sensitivities, especially for young children and pets. We do carry a pet sage soap collection. You can find it here:
How can I contact you if I have a question or need assistance?

We’re always here to help! If you have any questions or need assistance with your order, feel free to email us at napariversoap@gmail.com
Do you offer custom soap orders?

Yes! We love working with customers to create custom soap orders. Whether you're looking for a specific scent, design, or quantity, we’re here to help bring your ideas to life. Go to our "Custom Orders" page in our menu and fill out the order form.
Are your products eco-friendly?

Yes, we are committed to sustainability! Our soaps are made with natural, biodegradable ingredients, and we package our products in eco-friendly materials. We also prioritize sourcing ingredients locally to reduce our environmental footprint.
Do you test your products on animals?

No, we are proud to say that our soaps are cruelty-free. We never test our products on animals, and all our ingredients are ethically sourced. We believe in kindness to animals and to the Earth.
3. How can I place an order?

It’s simple! Browse our collection, select the items you’d like, and add them to your cart. When you're ready, just head to checkout, enter your shipping details, and choose your payment method. You’ll get a confirmation email once your order is processed!
4. What payment methods do you accept?

We accept payments via major credit/debit cards and PayPal. All transactions are securely processed, and your payment information is never stored on our servers.